Konecta's considerable experience in providing end-to-end BPO and Contact Centre services on a global level has yielded strong partnerships with their clients.

Konecta positions itself as a reliable, financially secure and flexible partner, able to meet the growing market demands theirr clients face, while being adept at improving the efficiency of the processes for these brands.

Their mission is to offer strategic alliances that allow their clients to access innovative custom-built multichannel solutions, together with profitable pricing models that ensure a safe return on their investment and a high level of user satisfaction.

Konecta considers that one of the pillars in the success of an operation is to be able to have a clear vision of the elements that influence quality, productivity and customer perception, in such a way as to integrate specific analysis models for each stage of the journey is essential, that is why Konecta has developed Analytics models capable of correlating operational KPI's, with insights and feelings of clients, and even agents, in order to improve specific aspects in operations, such as increasing the productivity of a sales campaign, improving the customer experience or even influencing turnover, to name just a few examples.