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World Connection
World Connection is a mid-sized, bi-lingual contact center and BPO large enough to handle more than 2,000 agents, yet small enough to provide individual attention.
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
World Connection has proudly developed a reputation with their clients as a leader and preferred partner in Sales, Customer Service, Technical support and Back Office work, outperforming their clients’ much larger BPO partners within months and often within weeks of launch. They're flexible to meet all of your business needs and provide the individual attention you need and want from an outsourced partner.
They understand that their success depends on your success, which is why you will always have direct access to everyone on your World Connection team — from your agents, all the way up to the president of the company, who will be personally involved with your project or campaign.
Locations
World Connection is headquartered in Guatemala and has operations in the United States and Latin America.
- Customer Service — order management, billing support, account inquiries, claims processing, complaint and problem resolution
- Tech Support & Quality Assurance — troubleshooting, level 1 and 2 support, advanced programming and development teams, help desk support
- Sales — inbound and outbound, cross-selling and up-selling, direct response, surveys, appointment setting
- Back-Office Solutions — customized solutions
- Consulting — voice services, contact center operations, customer satisfaction
- Finance
- Retail
- Publishing